Payments

We understand that encountering a payment decline can be frustrating. While we strive to provide a seamless checkout experience, various factors can occasionally interrupt this process. Rest assured, most payment issues are easily resolved.

Common Causes of Payment Declines

To help you understand why a payment might be unsuccessful, we've outlined the most common reasons:

1. Issues Originating from Your Financial Institution

   • Insufficient Funds: Ensure your account has sufficient funds to cover the purchase amount.

   • Security Measures: Banks employ sophisticated fraud prevention systems that may flag unusual transactions, such as:

     • Purchases exceeding your typical spending patterns.

     • International transactions.

     • Transactions involving specific keywords (e.g., "drug testing," which can sometimes trigger security alerts).

   • Account Restrictions: Your account may have temporary holds, freezes, or limitations placed by your bank.

2. Card-Specific Problems

   • Incorrect Card Details: Double-check that the card number, expiration date, and CVV code are entered accurately.

   • Expired Card: Verify that your card is still valid.

   • Card Reported Lost or Stolen: If your card has been compromised, your bank may have blocked its use.

3. Technical Difficulties

   • Payment Processor Errors: Our payment processor (Stripe) or your bank's system may experience occasional technical issues.

   • Website or Browser Errors: Problems with your internet connection, browser settings, or outdated browser versions can interfere with payment processing.

4. Autofill Errors

   • Incorrect Data: Autofill features can sometimes populate forms with outdated or incorrect information. Always review pre-filled data before submitting.

   • Extra Spaces: Autofill might add extra spaces in fields, causing validation errors.

   • Browser Cache and Cookies: Outdated cache and cookies can interfere with form submissions. Clearing them often resolves these issues.

5. Computer-Related Issues

   • Pop-up Blockers: Ensure that pop-up blockers are not preventing payment confirmation windows from appearing.

   • Firewall Settings: Your firewall might be blocking the connection to the payment gateway. Temporarily disabling it (with caution!) may help.

   • Antivirus Software: Some antivirus programs can interfere with online transactions. Check your antivirus settings or temporarily disable it (with caution!).

   • Operating System and Browser Compatibility: Using outdated operating systems or browsers can lead to compatibility issues with our website's payment processing features.

Troubleshooting Steps

If you encounter a payment decline, we recommend the following steps:

1. Verify Your Card and Account Details: Carefully review all entered information and confirm that your account has sufficient funds.

2. Contact Your Bank: If you suspect the issue lies with your bank or card, contact their customer service department directly. They can provide specific details about the decline and assist with resolution.

3. Clear Browser Cache and Cookies: If you suspect autofill or browser-related issues, clear your browser's cache and cookies.

4. Try a Different Browser or Incognito Mode: Attempt the transaction using a different browser or incognito mode to eliminate potential browser-specific problems.

5. Try an Alternative Payment Method: If available, consider using another payment method, such as PayPal or a different card.

6. Contact Us: If you've exhausted the above steps and are still experiencing difficulties, our customer support team is ready to assist you.

We appreciate your understanding and cooperation as we work together to ensure successful and secure transactions.