Ordering a Drug Test / Background Check

How to Print Results

  1. Log into the Portal
  2. Go to View => All Completed Profiles

  1. Find the name of the person, select the printer icon (in the red box)

    1. A new window will display the report.
    2. Select the Print or Download icon in the top right.  This will vary based on your PDF Viewer.

Run Driving Record Check

  1. Log into the Portal
  2. Create or open a record.
  3. Go to the Services Ordered section.
  4. Select the icon highlighted in red below (white piece of paper with green plus).

    1. Enter the State.
    2. Enter License Number.
    3. Enter Term.
    4. Select Validate Format.
  1. Select Save.

Temporary Password

When copying the password, highlight everything properly and make sure no extra spaces are copied before or after as shown here

Upload a Document

  1. Log into the Portal
  2. Click on the Profile OR if already in the Profile
  3. Click on the “Upload Documents” link at the top where it shows applicant Name and SSN area:

  1. On the next screen, select Upload New Document.
  1. Select Browse to upload a document.
  2. Enter a Description.
  3. Select Check box to Copy To All Orders.
  4. Select Submit.

Need Authorization Form

  1. Log into the Portal
  2. Open the Profile for the person that needs the form.
  3. In the Services Ordered section, view the drug test
  4. On the line for that drug test, look for the Yellow folder(red arrow pointing to it).
  • When hovering the mouse over the icon, it states: “Documents for Order XXX”

  1. Click on the yellow folder to display the Documents related to that order:

  1. Click the red arrow under Activities. This will allow for download of the Authorization Form.

The donor/applicant will need this document when going to the testing facility, along with a photo ID.

  1. Log into the Portal
  2. Focus on the display reflecting the overall status of current profiles. This is an interactive map.





  1. This is an interactive map to show the categories:


Status Color
Drafts Red
In Progress Orange
Completed Green
Archived Purple


  1. After clicking on a Status, an addition chart will display to the right with more detail on the current state. Listing Profile items such as All, Status Detail, Service Alerts, In Review, Flagged, Having Documentation, Highlighted.  This provides helpful information when creating reports.



  1. Addition information is listed: Profiles Flagged and Turnaround time in the last 90 days. Volume  in the last 12 months.

Extending an Expired Drug Tests for a Profile

  1. Log into the Portal
  2. Go to the profile with the drug test you want to extend
  3. Click the green plus sign next to the order you want to extend
  4. Choose the location for the new test (it can be the same location as the last test).
  5. Check to see that the information on the next page is correct and click next.
  6. Choose the original reason for the test and click next.
  7. Ensure that the information is correct and click Continue.
  8. Once you have completed the test, email us at support@labtestingsolutions.com so we may remove the expired test for you.

Sending an Applicant Request

  1. Log into the Portal
  2. In the drop down menu, select New -> Applicant Request
  3. Fill in the needed information in the fields marked with red.
  4. Select the service you wish for the applicant to order.
  5. Click send.

The applicant will be sent an email to fill in the rest of their information and select a testing location.