Summary of Terms of Conditions
In using this website you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. In cases where the person accessing this website is doing so on behalf of an organization such as a business, municipality, company, or other group, “Client”, “You” and “Your” refers to both you personally as well as the organization you are representing. Furthermore, by representing an organization on this website, you affirm that you have the authority to enter into agreements on behalf of that organization. “The Company”, “Ourselves”, “We” and “Us”, refers to Lab Testing Solutions, a Georgia Corporation. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Client records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so. Clients have the right to request their own records, given that we are given reasonable notice of such a request. Due to the sensitive nature of some of the records, we may ask for proof of identity to release the results of certain tests, such as a scanned copy of a valid drivers license. Clients are requested to retain copies of any literature issued in relation to the provision of our services.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be for order processing, and may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Exclusions and Limitations
The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:
Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Payment, Cancellation and Returns Policy
All major Credit/Debit Cards are all acceptable methods of payment. Our Terms are payment in full prior to the provision of services. All goods remain the property of the Company until paid for in full. Credit applications are available for businesses by request. There are no refunds once payment is made. Clients receive a lifetime credit for unused services, with the exception of cancelled short-notice on-site mobile drug and alcohol testing, or except as delineated herein.
All drug testing, unless otherwise noted, includes SAMHSA laboratory analysis and MRO review of all results. Prices for other tests available upon request (subject to the same terms and conditions herein). Lab Testing Solutions will provide collection services as requested with appropriately certified staff, or arrange for collection services through other qualified collectors. “Refusals” as indicated by DOT guidelines are always billable as a service. 2nd chains of custody, when required by DOT guidelines, are billable as a second test (e.g., when the first specimen provided is cold). Observation fee is $25 per test (i.e., if company or DOT regulations require the collector to observe the donor providing the urine specimen). Observed testing is not available in all areas.
Scheduled On-site drug testing services: Scheduled on-site testing includes up to 100 miles roundtrip travel. Additional miles are billed at $1/mile. “Shy Bladder” Service Charge is $49 per half hour. (Multiple concurrent shy bladders are not charged separately). Wait time service charge is $49 per half hour if Lab Testing Solutions visits Client location at the time requested by Client but Client is not available or ready for testing to begin.
Unscheduled short-notice testing: up to 100 miles R/T, up to 30 minutes wait time or shy bladder, 1 Breath Alcohol Test, and 1 Urine Drug Test valued up to $95 are included in the flat rate. Additional charges only apply if actual services include: (a) over 100 miles roundtrip, billed at $1/extra mile; (b) when additional tests such as BAT confirmation (billed as a second BAT) or 2nd chain of custody (billed as a second drug test); (c) if wait time and/or shy bladder exceeds 30 minutes (billed at $49/extra half-hour; (d) more than one donor to be tested (billed at cost of tests); (e) if test is valued over $95 (billed at the difference between $95 and the price listed on our website for the drug test chosen).
On-site and Short-notice mobile testing: as soon as test is ordered, it will be charged immediately and in full, and it will not be refundable. Short notice testing is not subject to our Lifetime Credit Policy. On-site group testing can be rescheduled at no charge with a minimum 72 hours advance notice. There is a $300 change fee for rescheduling on-site group testing within 72 hours of scheduled time. Client will receive lifetime credit for un-used scheduled on-site testing services (subject to payment of the $300 change fee), but no credit for un-used, refused, or cancelled short-notice mobile testing.
Clinic based drug and alcohol testing services, and DNA testing services: tests that are not used by Client can be re-used any time. There is a $25 alter fee if a drug test is not used in any capacity. There is a lifetime credit for unused services, notwithstanding any change fees delineated herein. A written e-mail request MUST be made to info@LabTestingSolutions.com which includes Customer’s Attorney, Probation Officers, or Judge for any such change.
Also note that Lab Testing Solutions can provide an affidavit of “no-show” for services that are not used; if you choose to request such an affidavit, you forfeit the lifetime credit that would otherwise be available to you.
Effective Date: January 1, 2019
(Contact information updated January 2019)