Welcome to the Lab Testing Solutions Help Center!
Find instant answers below, explore our help topics, or chat with our AI assistant for immediate support. For complex issues, please have your profile or barcode number ready.
Find a Location
With over 9,000 locations nationwide, find a testing center near you using our interactive map.
Order a Test
Browse our catalog and order the test you need through our secure online portal.
Popular Help Topics
Refund Policy
Check eligibility for refunds due to closed locations, wrong dates, or other issues.
Locations & Scheduling
Find LabCorp & Quest locations and book appointments.
Receiving Results
Get help with delayed results, 'fatal flaws', collection errors, and more.
Legal & Court-Ordered
Information on Court-Ordered, DNA, and probation testing services.
Contact & Support
For urgent issues, please call or text. For all other questions, our AI Assistant is the fastest way to get help.
- 💻 AI & Online Support: 24/7
- 🕒 Phone Support: 9 AM - 5 PM (Mon-Fri)
- 🏢 Testing Location Hours: Vary by site (check location finder)
- ✉️ Email: Info@LabTestingSolutions.com
- 📍 Address: Nationwide Locations in 50 States
🤖 AI Support Assistant
Get instant answers about refunds, results, barcodes, locations, and more.
👋 Hello! I'm the LTS Support Assistant. I can help with most common issues. For example, you can ask me:
- "What is your refund policy?"
- "My barcode expired, what do I do?"
- "Why are my results delayed?"
- "What does a 'fatal flaw' mean?"