Frequently Asked Questions

You have questions - we have answers.

General FAQS

There can be many reasons to take a drug test: pre-employment, random test required from your employer, personal or legal needs.
Results take on average 24-48 business hours, possibly longer depending on what is found and if it’s for personal or employment reasons.
Select a location that is convenient for you. We offer a nationwide network of collection facilities- over 9000 locations!
Best to ask the specifics from the requester the test or contact us if you do not know. We have expertise in many areas.
You go online in order to be able to go into a facility and get the test done. You’re buying the actual test which can be completed at any valid location.
The results are going to include records of either felonies or misdemeanors and usually when there is a conviction. State laws require certain rules for employers.
Each state varies, along with the fee. Can be 3 years up to 10 years.
It displays information about your driver’s license, such as past and current driver’s license statuses including suspensions, revocations, and cancellations as well as violations.
Once the collection is completed and the lab gets the results, they will be uploaded to our online tool and you will be sent an email with a link and login credentials to view the results.
It’s best to contact the collection site to find out about their appointment policies. Some are available for walk ins while others may be by appointment only. At our Suwanee location, appointments are recommended.
You will need to bring your identification, and registration number/barcode. No need to print the form out. You can just pull it up on your mobile device.
We help you focus on what really matters! Lab Testing Solutions is here for you with experienced screening proficiency and extensive verification processes so you’re working with the most thorough, most meaningful results. We adhere to industry-recognized standards that help us deliver one of the highest verification methods in the industry. Our commitment to quality, compliant screenings is expressed through our service to you, giving you the confidence, you need to make informed decisions.
Most likely! As you order, you select a location then process your payment before going to the site. Contact the testing facility that you selected to either make an appointment or understand walk in options.
Yes, everything is done via the website from choosing a facility in our vast network of 9,000 locations.

A 5-panel drug test typically tests for THC, Opiates, PCP, Cocaine, and Amphetamines. A 10-panel drug test typically tests for cocaine, marijuana, PCP, amphetamines, opiates, benzodiazepines, barbiturates, methadone, propoxyphene, & Quaaludes.

You will have 3 hours to re-do the test. Best to bring water with you, just in case.
All results are confidential normally if NOBODY is requiring you take the test. If you are ordering through a link provided by your employer or legal office, they will have direct access to the results.
No. All payments are taken care of through the website.

Legal FAQS

Yes, when the circumstances around the reason for the drug test are for legal matters excluding probation, select Legal when asked for the reason for your test.
We would recommend contacting the requesting party (probation officer, lawyer, etc.) and having them give you the information you need on which test to take.
The website for ordering drug tests for probation is ProbationDrugTest.com.
After selecting the testing facility, call them to ensure they do observed tests and how to pay for the additional services. The charge for an observer requested are handled at the testing facility.
Lab Testing Solutions partners with Probation Offices around the country to streamline the process for you and probation offices. If you see your probation office, select it and the specific location if they have more than one location. When you register for a test using your probation office’s link, the results will be sent to them directly! You don’t have to worry about sending them results.
When you order your test online, part of the application process involves selecting a location close to you from a map based on the zip code you entered with your address. Any of those sites listed should be available to you.
When you order your test online, part of the application process involves selecting a location close to you from a map based on the zip code you entered with your address. You can also change the zip code to a location close to where you will be traveling.
You can request that your Probation Office contact us to talk about being added into our system. They can call us at 866-777-8667 or email us at [email protected]
Yes. Regardless of the reason or frequency, you can order the drug test on the Lab Testing Solutions website as often as you need.

Employer FAQS

Yes! We offer DOT regulated testing and offer testing at over 9,000+ testing locations. If you are testing drivers, a location can be found anywhere, anytime! They don’t have to wait until they get back home to do their screening.
Yes. We can supply multiple user accounts to fit your company’s needs. We simply set up a username for them, send them a one time password which they use to set up their account, and once they finish they’re ready to go.
A solid, robust tool to a request a multitude of options- drug test, background screens, driving or education checks, and more. In our initial consult with the employer, we discuss the level of management and control you want over the process. Do you want to complete the online form? Do you want to delegate the drug test order? Do you want to provide the donor a copy of the test? Charges can be invoiced to the employer or delegated for the donor to pay via credit card. Our customers appreciate this flexibility when the situation demands it. Create customer service and ‘anywhere’ access to online tool to request a test or review results. Competitive pricing on services and ability to bundled to allow for even more savings!
Yes, our system is very flexible regarding how payments are made. Applicants can pay by credit or debit card when they order the test online. They would simply go through the ordering process online, and enter their payment information before they click finish. Alternately, the company requesting the test can be invoiced for the tests being performed.
We provide multiple types of drug tests and background checks. Check out some of what we offer by clicking here: https://labtestingsolutions.com/for-business/
No problem! We have access to over 9000 testing locations nationwide, and you can choose the most convenient location for you and your employees.